Refund & Cancellation Requests
For any cancellation or refund request, please contact CakeGurus via WhatsApp and provide:
- Your order details/order number
- Customer name
- Collection date and time
- The reason for cancellation or refund
- Any other relevant information or photos, if applicable
All cancellation and refund requests will be reviewed based on the individual circumstances of the order, including the stage of preparation and collection status.
Submitting a request does not automatically guarantee a refund. Our team will review the request and advise you of the available options.
Please contact us as soon as possible if you need to cancel an order or request a refund.