Complaint Policy
- The cake must be returned to CakeGurus for inspection.
- The cake must be returned on the same day of collection or no later than the next day.
- This policy also applies to cup desserts and cupcakes.
- At least 80% of the item must remain for assessment.
- Items that have been disposed of, fully consumed, or are unavailable for inspection cannot be assessed and will not be eligible for a refund, replacement or compensation.
- Photos may assist our team but may not be sufficient to determine the cause of an issue.
Thank you for your understanding and cooperation.